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Voice/Non-Voice process/Excellent English Communication must//Fresher

A Leading US Insurance Broking Firm

<div class="job-description">

Summary:

A Reputed Company is seeking enthusiastic Freshers for Voice and Non-Voice Process roles within our Customer Success, Service & Operations department. As a key member of our team, you will handle customer inquiries through calls, chats, and emails, ensuring professional and efficient service. This is a full-time, permanent position offering day and rotational shifts, with opportunities for career growth and attractive performance-based incentives.

Key Responsibilities

<ul>
 <li>Handle inbound and outbound calls, addressing customer queries professionally (Voice Process).</li>
 <li>Manage customer interactions via chat and email (Non-Voice Process).</li>
 <li>Provide excellent customer service and support.</li>
</ul>

Qualifications / Requirements

<ul>
 <li>Any Graduate degree is required.</li>
 <li>0-2 years of experience in customer service or a related field.</li>
 <li>Excellent English communication skills are mandatory.</li>
 <li>Must be an immediate joiner.</li>
 <li>Willingness to work in day or rotational shifts.</li>
</ul>

Preferred Skills / Attributes

<ul>
 <li>Strong customer service orientation and a passion for helping others.</li>
 <li>Experience with email and chat support platforms.</li>
 <li>Ability to work effectively in a fast-paced environment.</li>
 <li>Excellent communication and interpersonal skills.</li>
</ul>
</div>

recruitersainath.25@gmail.co



Summary:

A Reputed Company is seeking enthusiastic Freshers for Voice and Non-Voice Process roles within our Customer Success, Service & Operations department. As a key member of our team, you will handle customer inquiries through calls, chats, and emails, ensuring professional and efficient service. This is a full-time, permanent position offering day and rotational shifts, with opportunities for career growth and attractive performance-based incentives.

Key Responsibilities


  Handle inbound and outbound calls, addressing customer queries professionally (Voice Process).
  Manage customer interactions via chat and email (Non-Voice Process).
  Provide excellent customer service and support.


Qualifications / Requirements


  Any Graduate degree is required.
  0-2 years of experience in customer service or a related field.
  Excellent English communication skills are mandatory.
  Must be an immediate joiner.
  Willingness to work in day or rotational shifts.


Preferred Skills / Attributes


  Strong customer service orientation and a passion for helping others.
  Experience with email and chat support platforms.
  Ability to work effectively in a fast-paced environment.
  Excellent communication and interpersonal skills.




A Reputed Company

About Company